Privacy Policy

Protecting your privacy? Easy. Protecting you from binging a Lutionary story in 24 hours? Impossible.

Privacy Policy

Last revised: June 14, 2021

Lutionary (“Lutionary” “we” “our” or “us”), highly values your privacy and safety. We process information about you in a few different ways. This Privacy Policy outlines how we collect, use, disclose and keep information that can identify you (“Personal Information”) when you create a Lutionary account and use (the “Site”), or our mobile applications, to post content to the Lutionary site, including your stories, comments and messages (the “Services”).

Our Terms of Service apply to this Privacy Policy. By creating an account with Lutionary, using the Services, or submitting any Personal Information via the Services, you are consenting to the collection, use and disclosure of your Personal Information as described below in this Privacy Policy. If you do not consent to the use of your Personal Information in these ways, please stop using the Services. You may also close your account if you wish, as outlined in the Terms of Service.

What is Personal Information, and how is it collected?

"Personal Information" is any information that can identify you. This may include, your name, mailing address, telephone number, email address, Internet Protocol (“IP”) address, age, gender, marital status, health information, financial status, credit card information and credit history.

If you’re only browsing Lutionary and don’t have an account with us, we don’t collect any Personal Information about you. In order for you to create an account with Lutionary and use our Services, we must collect and process some Personal Information. Depending on your use of the Services, that may include the following:

What we collectThis Personal Information is used to

Information necessary for the use of our Services, such as your:

  • Username
  • Password
  • Email
  • Address
  • Date of birth

If you register for Lutionary via third parties like Facebook and Google, they send us information that is necessary for your use of our Services, such as your name, email address, gender and birthdate.

  • Create your Lutionary account and provide you with our Services
  • Display the information as part of your Lutionary profile (e.g. your username)
  • Identify you across the Services and differentiate you from other users (e.g. when you make a comment)
  • Suggest and provide age-appropriate content to you
  • Provide with technical support services
  • Communicate with you (e.g. sending updates about your account) or send you marketing emails, unless you opt-out
  • Calculate anonymous and aggregate statistics to improve our Services, better understand our users, and create new features

Information you choose to give to us, such as your real name, gender, and location.

  • Display the information as part of your Lutionary profile
  • Calculate anonymous and aggregate statistics to improve our Services, better understand our users, and create new features

Information we automatically collect from your use of our Services, including:

  • IP address
  • Cookie data
  • Device information (e.g. operating system, browser type)
  • Pages visited
  • Actions performed (e.g. commenting)
  • Provide you with personal, custom, suggestions to enrich your story discovery
  • Measure your use and satisfaction with our Services
  • Investigate and prevent reported issues, illegal activity, and breaches of our Terms of service
  • Prevent spam, fraud, abuse, and other prohibited activity prohibited by our Terms of Service
  • Display relevant, tailored advertisements and improve your ad experience, except where your separate consent is required
  • Calculate anonymous and aggregate statistics to improve our Services, better understand our users, and create new features

What information is public?

You choose to publicly display or make private applicable information via your account settings. Lutionary will never reveal your private information to other Lutionary users, or rent or sell your information to anyone unless the data has been anonymized.

Except for your email address, which is required to create your Lutionary account, you can always opt not to disclose any Personal Information to us, but then you may be unable to use certain features on the Services. Any personal information that you voluntarily include in a publicly accessible area of the Service will be available to anyone who has access to that content (including other Lutionary users). Your profile picture, username, display name, biography you create, messages you post on your profile, our forums or to other users, lists you create, people you follow, stories you publish, and many other bits of information are public by default. There is an option to link your social media (e.g. Instagram, Twitter, Facebook, Pinterest). If you choose to list them, those links will be displayed as public. Direct messages are private and allow you to chat with fellow Lutionary users.

We may use this information to make inferences, like what topics you may be interested in. This is done to develop new products and services for the Lutionary community, and to customize the content we show you, including ads.

Why do we ask for your date of birth?

Children under the age of 13 are not permitted to use Lutionary. This Privacy Policy makes no provision for their use of Lutionary Services.

If you are a parent or guardian whose minor child provided us with Personal Information without your consent, please contact us at

Why do we collect and use your email?

While we need to use email to communicate important changes to your account and Lutionary, there are types of notifications you can opt out of. You can configure your email notification preferences, such as messages and follower alerts, by adjusting your preferences in the Notifications section of your account Settings. You may also opt out of any future email communications from within a link provided at the bottom of every email we send you. In all cases, you will continue to receive all system emails (e.g. forgotten user passwords) and legal notices (e.g. updates to our policies).

How do we share your Personal Information?

We may share your Personal Information with third-party service providers, but only where it’s necessary to provide any of the Services to you (e.g. email providers, server providers, etc.). We require that your Personal Information Is protected to the same standards we do whenever we share data with third-party services that support our delivery of the Services.

We do not and will not release, rent or sell your Personal Information, except in the following very limited situations:

  • To comply with an applicable law (including investigations of any crime), regulation, legal process or enforceable governmental request;
  • To enforce or apply our Terms of Use and other policies, including investigation of potential violations;
  • To protect the rights, property, or safety of Lutionary, our users, our employees, or the public;
  • If Lutionary is involved in a merger, acquisition or asset sale, in which case we will continue to ensure the confidentiality of any Personal Information and give affected users notice before Personal Information is transferred or leads to a change of privacy policy.

We never post anything to your third-party accounts such as Facebook without your permission. Some application features use YouTube’s API Services. This usage is covered by Google’s Privacy Policy.

  • Lutionary does not access any of your Personal Information from YouTube’s API, nor do we record your interactions with it.
  • YouTube’s API Services are used for the sole purpose of allowing writers to search for videos to embed into their stories.

Where is your Personal Information stored?

The Personal Information that you provide through the Services may be transferred to countries other than where you reside (e.g. to our servers in the United States) for processing and storage. In addition, our third party service providers also may process or store your Personal Information on servers outside your country (e.g. The United States).

By using any of the Services or submitting any Personal Information via the Services, you authorize Lutionary and its authorized service providers to use and process your Personal Information in these countries. Please be aware that the privacy protections and the rights of authorities and Government agencies to access your personal information in some of these countries may not be equivalent to those in your country.

Access to your personal information

If you wish to access any Personal Information that we hold about you, or request that we correct or delete the Personal Information that we have about you, you may email us at We will comply with such requests to the extent required by law or our policies, and subject to any limitations in our systems. To access, modify or delete the Personal Information you have provided to us, please sign in and update your profile or settings.

How does Lutionary protect my Personal Information?

Lutionary is continuously adapting and updating physical, organizational, contractual and technological security measures to protect your Personal Information from loss, theft, unauthorized access, disclosure, copying, use or modification. We heavily restrict which employees are granted access to your Personal Information to perform their work. On all Lutionary platforms, we support encryption on all transmissions to protect all Personal Information submitted on our Site.

What happens to your Personal Information when you leave Lutionary?

If you choose to close your account, it will be deactivated for a period of six months. Your profile will then not be viewable on Lutionary, but your public comments to the Lutionary community will remain (except that they will be anonymized).

It is still possible to restore your account if it was accidentally deactivated for six months after deactivation if it was accidentally or wrongfully deactivated. All of your comments and contributions will be reinstated, and all you have to do is log back into the site. After six months, we permanently delete your Personal Information from our systems, except that your anonymized comments and contributions will remain on the Service.

Non-Personal Information

Lutionary uses cookies, tracking pixels and similar technologies on our Service to collect information that cannot identify you as an individual (“non-personal information”) that helps us provide our Service to you and to learn how our Service is used. We also use these technologies to help deliver promotional messages and ads for relevant Lutionary products and services.

When you visit the Site or use the Service, we use cookies and we also automatically collect information by the use of “clear gifs” or “web beacons”. Cookies allow us to “remember” what you have done to allow us to personalize the Service for you. The automatically collected data provides us with Site usage statistics and other traffic data that is used to diagnose technical issues, analyze trends and administer the Site and the Services. When placing cookies or using web beacons and clear gifs, Lutionary does not collect Personal Information, and we do not combine the information we do collect by these means with other Personal Information to tell us who you are or what your screen name or e-mail address is. Some of our business partners, like our advertisers, may use cookies on our Site. We have no access to, or control over, these cookies.

We may share non-personal information publicly and with various third parties like publishers or advertisers. For example, we may share information with advertisers or publicly to show trends about the general use of our Services.


Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. In other cases, please note that your continued use of the Services after any change means that you agree with, and consent to be bound by, the revised Privacy Policy. If you disagree with any changes in this Privacy Policy and do not wish your Personal Information to be subject to the revised Policy, you must close your account and/or stop using the Services.

Questions? Here is how to reach us

General inquiries: